Troubleshooting PDF Access Issues

Having problems accessing our online pdf files? Here are some helpful tips!

One of the most common and professional file formats on the web is PDF, which stand for portable document format. PDF’s are readable by almost every operating system, personal computer, tablet, and mobile device, as long as you have a PDF reader installed. There is more good news, most PDF readers are free to download and install!

Below are a few tips that can help you access our PDF’s from anywhere!

1) A PDF Reader is Required
Please make sure you have the free Adobe Acrobat Reader (or another .PDF Reader) installed on your computer, tablet, or mobile device.

2) Your Computer/Device May Access PDF’s in Different Ways
You may discover that various combinations of computers, operating systems, web browsers, and portable devices provide a different file access experience. For example, some of these combinations will simply open the pdf file in another web browser window (most desktop computers and the iPhone do this). Others may actually download the file to your mobile device and require that you find and click on them to read, such as some android phones. If the document opens in another window, you will notice this right away, however if it is automatically downloading, you may not, even after several clicks. So, be sure to check your notification area to see if the file has been automatically downloaded to your device.

Overall, the process should be fairly intuitive and painless. However if you are still experiencing issues, please contact us using the form below.  


Your Name (required)

Your Email (required)


Your Message